Meetso

Terms of Service

Effective date: May 19, 2026. Last updated: May 19, 2026.

These Terms of Service (“Terms”) govern your use of the Meetso platform (“Meetso”, “we”, “us”, or “our”). By creating an account or using Meetso, you agree to be bound by these Terms and our Privacy Policy. If you are using Meetso on behalf of an organization, you represent that you have authority to bind that organization.

1. Order of precedence

If you have signed a separate written agreement with us (an Order Form, MSA, or Data Processing Addendum), the terms of that agreement control to the extent they conflict with these Terms. Otherwise, these Terms govern.

2. The service

Meetso provides:

  • Automated meeting attendance via an AI participant (the “bot”)
  • Recording, transcription, and speaker identification
  • AI-generated summaries, action items, and decisions
  • Calendar-driven scheduling and a searchable transcript archive
  • A public, scope-limited HTTP API for integrators

We may add, change, or remove features over time. We will not remove paid-tier features without reasonable notice.

3. Recording consent

Recording laws vary by jurisdiction and by where the meeting’s participants are physically located. You are solely responsible for obtaining the consent required to record a meeting.

  • In the United States, several states (including California, Florida, Illinois, Massachusetts, Pennsylvania, and Washington) require all-party consent for recording private conversations. In other states one-party consent is sufficient. The strictest applicable law controls when participants are in different states.
  • In the European Economic Area, the United Kingdom, and many other jurisdictions, you must have a lawful basis under data-protection law and typically must obtain explicit consent from each participant.

Our bot identifies itself by name in every meeting it joins so that attendees can see that recording is taking place. You agree not to rename, disguise, or otherwise obscure the bot.

4. Your account and acceptable use

You agree to:

  • Keep your credentials secure and not share them
  • Use the service only for lawful purposes
  • Not use Meetso to record meetings you are not authorized to attend
  • Not attempt to reverse-engineer, decompile, or circumvent security controls, rate limits, or licensing checks
  • Not use Meetso to harass, defame, or violate the rights of others, or to process content that is illegal where you operate

5. Public API

Access to the public API is granted under your account’s API keys. Keys are scope-limited (for example, transcripts:read), rate-limited, and may be revoked at any time from your dashboard. You must not share keys outside your organization, and you must rotate any key that is exposed. We may revoke keys, throttle, or suspend access if usage exceeds documented limits or threatens the stability of the service.

6. Your content and our license

You retain all rights to the meetings, transcripts, summaries, and other content you put into Meetso. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and back up that content solely as needed to provide the service and to comply with law.

We do not use customer meeting content to train shared or third-party AI models.

7. Fees, billing, and trials

Paid plans are billed in advance on a recurring basis. Fees are non-refundable except where required by law. Subscriptions renew automatically at the end of each billing cycle unless you cancel before renewal. We will give written notice at least 30 days before any price increase.

8. Service levels and AI accuracy

We aim for high availability but do not guarantee uninterrupted service. AI outputs — including transcripts, summaries, action items, and speaker identification — are produced by statistical models and may contain mistakes, omissions, or inaccuracies. You should review them before acting on them in any decision-critical setting (legal, medical, financial, HR, etc.).

9. Suspension and termination

You may cancel at any time from your account settings. We may suspend or terminate your access if you materially breach these Terms. For breaches that are curable, we will give written notice and a reasonable cure period of at least 14 days before suspension, except where immediate action is needed to protect the platform or other customers. On termination, we will delete your meeting data within 30 days unless retention is required by law or to resolve a dispute.

10. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own (and no less than reasonable care) and will use it only as necessary to perform under these Terms.

11. Disclaimers

Except as expressly provided in these Terms, Meetso is provided “as is” and “as available”, without warranty of any kind, whether express, implied, or statutory, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or accuracy of AI output.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenues, or data. Each party’s total liability under these Terms is capped at the fees you paid in the twelve months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold us harmless from third-party claims arising out of (a) content you put into Meetso, (b) your breach of these Terms or applicable law, or (c) your failure to obtain required recording consents.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. The state and federal courts in Delaware have exclusive jurisdiction over any dispute arising under these Terms, except that either party may seek injunctive relief in any competent court to protect its intellectual property.

15. Changes to these Terms

We may update these Terms from time to time. We will update the “Effective date” above and, for material changes, notify paid customers by email at least 30 days before the change takes effect. Your continued use of Meetso after the effective date means you accept the updated Terms.

16. Contact

Questions about these Terms can be sent to legal@meetso.ai.